تطبيق مرتقى

This policy explains how the administration of Mortaqa (مرتقى), package com.mortaqa.app, handles user data. Mortaqa is an educational and organizational platform for programs and groups, including participant management, attendance, points, activities, competitions, educational games, and user-submitted content where these features are available.

Available features depend on the app version, program and account permissions. This policy covers Mortaqa and its associated services and is separate from its Terms and Conditions. Privacy contact: rayan89g@gmail.com.

We process data needed for the features you use, including:

• Account and program information: name, phone number, user and program identifiers, role, permissions and login information.
• A profile image if you choose to add or update it.
• Educational and organizational records, such as attendance, points, activities, assessments, competition results and game progress.
• Stories you choose to upload, including images, video, audio and captions, together with content reports and review results where those features are available.
• Technical data needed to operate the service, such as session tokens, notification tokens, the IP address accompanying connection requests and error logs.
• Contact information and messages you send to support.

Listing a feature does not mean it is enabled for everyone; its data is processed when it is used or enabled for your account.

We use data to sign users in, verify and associate accounts with their programs, provide requested features, display attendance, progress, points and results, manage content and reports, deliver service notifications after permission is granted, provide support, resolve faults and reduce misuse.

We do not sell personal data. In-app points and progress are part of the program features and are not bank-card payment information.

Camera access is requested when you choose to capture a profile image or create a story. Microphone access is requested when recording a video story with audio. The photo picker is used to choose an image from your device when you request it.

Media you confirm for submission is uploaded to the service servers to provide the requested feature. A profile image or story may be displayed within the program according to the feature and permissions. Camera, microphone and notification permissions can be managed in device settings; refusing a permission may prevent the related feature from working.

Program administrators and authorized supervisors can access information needed to manage participants and program features. Participants’ names, images, results or content they choose to publish may be visible to program members in lists, rankings, competitions or stories, depending on the feature.

Infrastructure and technical service providers may process data needed to perform their functions, such as hosting, notification delivery and content review. Data may also be disclosed when legally required or to protect the service or investigate misuse.

Stories and captions may be reviewed by supervisors or automated checks to reduce inappropriate content. When AI content review is enabled, story images, audio or video needed for speech transcription may be sent to the review provider OpenAI. Review results and transcripts are used in the moderation process.

External review is enabled by the service administration; its inclusion here does not mean it operates for every program or app version. Expo, Apple and Google services may be used to deliver notifications according to the device platform and service configuration, including the notification delivery tokens needed for that purpose.

Retention of account and program records depends on participation duration, the need to provide the service and track activity, handling reports and disputes, and applicable legal obligations. You can ask about retained data or request deletion through the privacy contact.

In the current Stories feature, display expires after 48 hours. Display expiry does not mean immediate deletion of all media files, review results or backups; those records may remain for operational or moderation purposes until handled or deleted.

Removal from backups may take longer than removal from systems in active use. If handling a deletion request requires retaining some data for a specific reason, that reason will be explained in the response.

To ask about your data, request correction, or request deletion of your account and associated data, email rayan89g@gmail.com with the subject “Mortaqa privacy request” or “Mortaqa account deletion request”. Include your program name and account phone number to help locate the account. Do not send your password.

We review the request and verify the requester’s identity before providing data or acting on it, and may contact program administration to identify associated records. The response will explain the request scope and any information that must be retained and why. Disabling or hiding an account is not a substitute for handling a data deletion request.

Educational organizations may use Mortaqa for programs involving younger participants. The organization responsible for a program should obtain appropriate permissions and provide supervision suited to the program and participants’ ages, and should not upload images or content of others without appropriate authorization.

A parent or legal representative can contact the privacy address about a participant’s data or request correction or deletion, subject to identity and authority checks.

We use technical and organizational measures intended to reduce unauthorized-access risks as appropriate to operating the service. No communication or storage method guarantees absolute security. Keep account credentials private and contact support if you suspect misuse.

You can manage permissions in device settings, choose not to add a photo or publish a story, and contact us to correct or request deletion of your data. Service providers may process data in countries different from yours, depending on where they operate.

We may update this policy when features or data practices change. The latest update date appears on this page. Information about material changes will be made available through appropriate means in the service or on this page.

Mortaqa application administration — privacy inquiries and requests: rayan89g@gmail.com.